Service always and only begins with listening.
I’m not 100% sure, but I think it can be summarized in these two questions:
1. What do you really want?
2. How can I help you realize that desire?
A powerful and generous listening is able to cut through the noise people make and leave them validated and genuinely understood. You can know you are listening to people generously if they trust you and take your coaching, if you offer any. This is because you have created a future for them in such a way that they see it as a way of fulfilling on their desires.
This is incomplete. There is still refining to do.